SNA Technologies("SNA Technologies,"
"we," "us," or "our") ,we prioritize your privacy
and are dedicated to safeguarding your personal information. This Privacy
Policy outlines how we collect, use, share, and secure the information you provide
when interacting with our websites, mobile apps, and services. Our commitment
is to use your data solely for the purpose of delivering the service you have
chosen. This Policy also covers your rights to access, modify, and withdraw
consent to your personal information. Any terms mentioned here but not defined
will have the same meaning as defined in our Terms and Conditions, available at
[link to Terms and Conditions]. It's important to note that throughout this
Policy, references to personal information include sensitive personal data or
information, as required by applicable privacy laws.
Our Website and Mobile Apps, Including but Not
it governs how you use our website or its affiliate products. If you do not
Notice to End Users
Information We Collect
We may collect certain personally identifiable
information ("Personal Information") from you when you voluntarily
provide it to us through various means, including but not limited to:
1. Contact Information: When you fill out a
form on our Website, such as the "Contact Us" form, we may collect
your name, email address, phone number, and any other information you choose to
2. Usage Data: We may automatically collect
certain information about your visit to our Website, including your IP address,
browser type, referring/exit pages, the date and time of your visit, and other
analytical information. This information is used to analyze trends, administer
the site, track user activities, and gather demographic information to improve
the overall user experience.
Cookies and Similar Technologies
technologies (e.g., web beacons, pixels) to collect information and enhance
your experience on our Website. Cookies are small files that are placed on your
device to collect information about your browsing activities. You can set your
browser to refuse all or some browser cookies or to alert you when cookies are
parts of our Website may become inaccessible or may not function properly.
Use of Information
We may use the information we collect from you
for various purposes, including but not limited to:
1. To provide, maintain, and improve our
Website and services.
2. To respond to your inquiries, questions,
3. To personalize your experience and tailor
content and advertisements to your interests.
4. To send you promotional information,
updates, and newsletters if you have subscribed to our mailing list.
Disclosure of Information
We may disclose your information to third
parties in the following circumstances:
1. Service Providers: We may engage
third-party companies or individuals to perform certain services on our behalf,
such as website hosting, data analysis, and customer support. These service
providers have access to your Personal Information only to perform these tasks
on our behalf and are obligated not to disclose or use it for any other
2. Legal Requirements: We may disclose your
Personal Information if required to do so by law or in response to valid
requests from public authorities.
Personal data collected by us may be stored
and processed in your region and in any other country where the Company, its
affiliates, or its data sub-processors operate facilities. To facilitate our
global operations, we may transfer and access such information from around the
world, including from other countries in which the Company has operations. A
list of our global offices is available here [insert link to global offices].
This Privacy Statement shall apply even if we transfer Data to other countries.
Currently, the Company and its data
sub-processors have data centers in the United States, Europe, United Kingdom,
India, Singapore, and Japan.
The data we hold may also be processed by
employees operating in the countries listed above; such staff may be engaged
in, among other things, product development, IT training , Placement and
customer and technical support. The data protection and other laws of these
countries might not be as comprehensive as those in your country. By submitting
your data and/or using our services, you consent to the transfer, storing, and
processing of your data in these countries.
Note to our customers in Europe: We transfer
personal data from the European Economic Area and Switzerland to other
countries, some of which have not been determined by the European Commission to
have an adequate level of data protection. When we do, we use contracts to help
ensure your rights and protections travel with your data. By submitting your
data and/or using our services, you consent to the transfer, storing, and
processing of your data in these countries.
Use of your Personal Information and Other
govern the use of personal information you provide to us. We use your personal
information solely to provide our services to you. We also use your Personal
Identifiable Information (PII) together with other Personally Non-Identifiable
Information (non-PII) to help us better understand our users and to improve the
content and functionality of our site.
Personal Identifiable Information
We may collect the following personal
information from you in the following situations:
When you visit our website and voluntarily
provide the following information via one of our contact forms, via a chat as
part of a purchase of one of our courses or when you register on our site:
- Contact Information, such as name, email
address, mailing address, phone number, IP.
- Information about your business, such as
company name, company size, business type.
Users may, however, visit our site
anonymously. We will collect personal identification information from Users
only if they voluntarily submit such information to us. Users can always refuse
to supply personally identifiable information, except that it may prevent them
from engaging in certain site-related activities.
Non-Personal Identifiable Data:
We capture some Non-Identifiable data in our
logs. The data in the logs includes:
- Device type
- Browser type
- Language preference
- Time zone
- Screen size
- Referring/exit pages
We take reasonable measures to protect the
security of your Personal Information. However, please be aware that no method
of transmission over the internet or electronic storage is completely secure.
Therefore, we cannot guarantee the absolute security of your information.
Links to Third-Party Websites
We also gather data from external sources. We
take measures to safeguard the data obtained from these sources in accordance
with the practices described in this statement, along with any additional
limitations imposed by the source of the data. The third-party sources we
utilize may change over time, but they have included:
- Data brokers from whom we purchase
demographic information to enhance the data we collect.
- Social networks when you grant permission
for us to access and use your publicly available data on these networks.
- Enterprise customers who are using our
services and where you are an employee.
- Current or past learners who participate in
our referral program.
- Service providers that assist us in
determining your location based on your IP address, enabling us to tailor
certain products to your location.
- Partners with whom we collaborate to offer
co-branded services or engage in joint marketing activities.
- Publicly-available sources such as open
government databases or other data that is publicly accessible.
Furthermore, we may acquire Personal
Information about you from alternative channels like postal mail, telephone, or
fax. We may incorporate this information into the data we have already gathered
from you via the website in order to enhance the products and services we
Rights to access, correction and deletion of Personal
You possess certain rights concerning your Personal Information. These rights
include the ability to request access to your Personal Information, verify its
accuracy and currency, and request its deletion. However, please note that
certain circumstances may exempt specific Personal Information from these
requests, such as when we are obligated to retain your Personal Information for
legal or regulatory purposes under applicable laws.
Right to access: We acknowledge your right to
access your Personal Information at any time. Upon requesting access, we will
provide you with reasonable access to the Personal Information we collect about
you. However, there may be practical limitations on the extent of information
we can provide. For instance, we may restrict access to Personal Information if
the effort or expense involved in providing access is disproportionate to the
risks to your privacy or if doing so would infringe upon the rights of others
under the applicable laws.
Right to correction: We acknowledge your right
to rectify, correct, or update any inaccurate or incomplete Personal
Information, along with the necessary supporting documentation. You can access
the option to edit, correct, or update your Personal Information by logging
into your account. Even after making these changes, we may retain older
versions of your Personal Information in our databases, access logs, and other
records for routine data audits, legitimate business purposes, or to comply
with legal or regulatory obligations under the applicable laws.
Right to deletion: We acknowledge your right
to have your Personal Information deleted, unless we are required to retain it
for legitimate business or legal purposes. We strive to maintain our services
in a manner that safeguards Personal Information from accidental or malicious
destruction. Therefore, after you delete your personal information from our
services, residual copies of information may not be immediately deleted from
our active servers or backup systems, which may or may not contain your
Even after your account is deleted or
terminated, we retain your Personal Information or any data associated with it
for as long as we have legitimate purposes in accordance with applicable laws.
This includes purposes such as assisting with legal and regulatory obligations,
resolving disputes, and enforcing our agreements. We may retain and disclose
such Personal Information or any associated data in accordance with this
If the processing of your Personal Information
is based on your consent, you have the right to withdraw your consent by
submitting a written request to the designated Grievance Officer.
You will have the opportunity to edit,
correct, amend, update, or delete your Personal Information or withdraw your
consent as follows:
- If you have independently signed up for our
Services, you may access, update, or export your Personal Information included
in your online account at any time by logging into your account and navigating
to your profile, or by contacting us.
- If you are using an enterprise-provided
account (such as an Authorized Training Partner or your Employer), please refer
to the "Notice to End Users" section for further instructions.
Please note that our procedures for handling
requests related to access, correction, and deletion of Personal Information
may be subject to verification and legal limitations imposed by the applicable
and Other Tracking Technologies
The Company, along with our third-party
partners, including advertising and analytics partners (listed here), utilize
cookies and other tracking technologies (such as web beacons, device identifiers,
and pixels) to provide functionality and recognize you across different
Services and devices.
The cookies we use can be categorized as
Essential Cookies: These cookies are necessary
for the basic functionalities offered by the Site and Service(s). They enable
users to remain logged in to the Service(s) and retain relevant information
upon returning to the Service(s).
Insight Cookies: These cookies track user
activities within the Service(s), aiding us in enhancing the user experience.
Marketing Cookies: These cookies are employed
to deliver customized and interest-based advertisements based on your browsing
behavior and similar activities on our Websites.
You have the option to configure your computer
to receive a warning each time a cookie is being sent or to disable all
cookies. This can be done through your browser settings. As each browser is
different, please refer to your browser's Help Menu to learn the appropriate
method for modifying your cookie settings.
Please note that disabling cookies may result
in certain features that enhance your site experience functioning improperly or
not functioning at all.
Subject’s Rights To Complain
Users in the European
Economic Area (“EEA”) and United Kingdom (“UK”)
If you are located in the
EEA or UK, you have the right to request access to your data in a portable
format and to request the rectification, erasure, restriction of processing, or
objection to processing of your personal data. You may contact us via the means
if you are located in the EEA, UK, or Switzerland, you also have the right to
lodge a complaint with the relevant Supervisory Authority in your jurisdiction,
if you have concerns about our collection and use of your personal information
that we cannot solve to your satisfaction.
Personal data is also
processed outside of the UK, Switzerland, and the EEA by us, or our service
providers, including to process transactions, facilitate payments, and provide
We use Standard Contractual Clauses adopted by the European Commission to
facilitate transfers of personal data from the EEA to third countries and have
entered into data processing agreements with our
service providers or third parties to restrict and regulate their processing of
your data. By submitting your data or using our Services, you consent to this
transfer, storage, and processing by us and our sub-processors.
If you are a Singapore
resident and you have a complaint, you may refer it to the office of the PDPC,
as PDPC serves as Singapore’s main authority in matters relating to personal
data protection and represents the Singapore Government internationally on data
protection related issues. You may complain through PDPC | Report a Personal Data
Protection Concern for breaches related to collection, use,
disclosure and protection of personal data.
If you believe a business
has violated the CCPA, you may file a consumer complaint with the Office of the
Attorney General. If you choose to file a complaint with the Office of the
Attorney General, explain exactly how the business violated the CCPA, and
describe when and how the violation occurred.
Only the Attorney General can file an action against businesses and using
consumer complaints and other information, the Attorney General may identify
patterns of misconduct that may lead to investigations and actions on behalf of
the collective legal interests of the people of California. Please note that
the Attorney General does not represent individual California consumers hence
cannot represent you or give you legal advice on how to resolve your individual
Other than US
In order to provide the
Services to you, we must transfer your data to the United States and process it
there. If you are using the Services from outside the United States, you
consent to the transfer, storage, and processing of your data in and to the
United States or other countries.
and Other Tracking Technologies
The Company, along with
our third-party partners, including advertising and analytics partners (as
listed), employ cookies and other tracking technologies (such as web beacons,
device identifiers, and pixels) to offer functionality and recognize users
across various Services and devices.
The types of cookies we
utilize are as follows:
Essential Cookies: These
cookies are necessary for the fundamental functionalities provided by the Site
and Service(s). They assist in maintaining user authentication within the
Service(s) and remembering pertinent information upon subsequent visits.
Insight Cookies: These
cookies track user activities within the Service(s), aiding in the enhancement
of user experience.
Marketing Cookies: These
cookies are utilized to deliver personalized and interest-based advertisements
based on users' browsing behavior and other similar activities on our Websites.
You have the option to
configure your computer to receive a notification each time a cookie is sent or
to disable all cookies. This can be done through your browser settings. Please
refer to your browser's Help Menu for the appropriate instructions on modifying
your cookie preferences, as each browser may have different procedures.
Kindly note that disabling
cookies may result in certain features that contribute to the efficiency of
your site experience functioning improperly or not functioning at all.
We collaborate with third
parties to oversee our advertising efforts on external websites. These
third-party partners may employ technologies, such as cookies, to collect
information about your interactions on our Website and other sites. This
information is used to deliver targeted advertising based on your browsing
activities and interests. If you prefer that this information is not utilized
for the purpose of serving you interest-based ads, you have the option to
opt-out by clicking here (or, if located in the European Union, click here).
Please be aware that opting out of this service will not prevent you from
receiving generic advertisements; you will still receive such ads.
We utilize third-party
software for analytics purposes. All metrics information collected from your
usage of the Service(s) is transmitted to our analytics provider. This
information is then used to assess how users engage with our website and
compile statistical reports on user activity for our analysis. We may also
utilize the same statistical analytics tool to track or collect Personally
Identifiable Information (PII) associated with you. We utilize this information
to maintain, enhance, or expand the functionality of the Service(s) and
personalize the user experience. Aggregated information and analysis may be
made publicly available at our discretion.
In addition, we and our
third-party advertising partners employ technologies such as web beacons to
analyze trends, administer the website, track user movements on the site, and
gather demographic information about our user base as a whole. We may receive
reports from these companies based on their utilization of these technologies,
both on an individual and aggregated basis.
Certain web browsers, such
as Internet Explorer, Firefox, and Safari, offer a feature known as "do
not track" or "DNT." This feature relies on a DNT header
technology that sends a signal to websites visited by the user, indicating the
user's preference regarding tracking. At present, we do not commit to
responding to browsers' DNT signals on the Company's websites. This decision is
primarily due to the absence of a widely adopted industry standard for DNT,
including a consistent interpretation of user intent, among industry groups,
technology companies, and regulators. Nonetheless, we prioritize privacy and
meaningful choice, and we will actively monitor the progress and implementation
of DNT browser technology to assess the adoption of a standardized approach.
to Third Party Sites
Our websites may include
links to external websites that are not owned or operated by us. Please note
that we cannot be held responsible for the privacy practices of such
third-party websites. We strongly advise you to exercise caution and review the
privacy policies of each website you visit, as well as any third parties
involved, to understand their data collection and handling practices.
The Company may offer
bulletin boards, blogs, or community threads on its websites where users can
interact and share information. Please be aware that any personal information
you voluntarily disclose in these forums may be read, collected, or used by
other visitors, potentially resulting in unsolicited messages being sent to
you. We cannot be held responsible for the personal information you choose to
submit in these public forums.
It is important to note
that when you share information publicly in these forums, it may be indexed and
made searchable by search engines, further increasing its visibility.
Therefore, we advise you
to exercise caution and discretion when sharing personal information in these
Sign-On & Other social Media Features
Our websites incorporate
social media features, such as the Facebook "Like" button, the
"Share This" button, or interactive mini-programs. These features may
collect certain information, including your IP address and the specific page
you are visiting on our websites, provided we have obtained your consent. In
some cases, a cookie may be set to ensure the proper functionality of these
features. It is important to note that these social media features and widgets
can be hosted either by a third party or directly on our websites. Your
company providing them.
Furthermore, you have the
option to log in to our websites using sign-in services offered by LinkedIn.
These services verify your identity and allow you to share specific personal
information with us, such as your name and email address.
from the Websites
We may utilize your email
address to send newsletters and/or marketing communications. If you no longer
wish to receive such communications, you have the option to unsubscribe by
following the instructions provided in the emails you receive or by contacting
us at ** Email address**
There are instances where
we will send you important announcements related to the Service(s) when
necessary. For example, if there is a temporary suspension of our Service(s)
due to maintenance, we may send you an email notification. Generally, you may
not opt-out of non-promotional communications. If you prefer not to receive
them, you may choose to delete your Account.
Our Websites and
Service(s) implement industry-standard security measures to safeguard against
the loss, misuse, and alteration of the information under our control. When you
provide us with sensitive information, such as credit card details or login
credentials, we employ Secure Socket Layer (SSL) encryption to protect that
While we make every effort
to ensure the security of your personal data, we cannot guarantee the absolute
security of data transmitted to our websites or through the Service(s). Any
transmission of data is done at your own risk. Once we receive your personal
information, we implement strict procedures and security features to prevent
We adhere to appropriate
data collection, storage, and processing practices, along with security
measures, to protect against unauthorized access, alteration, disclosure, or
destruction of your personal information, username, password, transaction
details, and data stored on our Site.
Our website undergoes
regular security scans to identify and address any vulnerabilities or known
threats, ensuring a safe browsing experience for our visitors. We also conduct
regular Malware Scanning.
Your personal information
is stored behind secured networks and is accessible only to a limited number of
individuals who have special access rights to such systems. These individuals
are required to maintain the confidentiality of the information. Furthermore,
any sensitive or credit-related information you provide is encrypted using
Secure Socket Layer (SSL) technology.
We feature customer
testimonials, comments, and reviews on our websites, which may include personal
information. Before publishing any testimonial, we obtain the customer's
consent to disclose their name alongside their testimonial. If you wish to have
your testimonial removed, please contact us, and we will promptly address your
TOGAF® 10th Edition:
We commit to maintaining
strict confidentiality of all information pertaining to the Program's
examinations that comes under our possession. Any disclosure of the Open
Group's examination scenarios, questions, or answers to any third party, except
in the regular process of our attendees taking the examinations, will result in
the immediate termination of the Agreement and all associated Schedules.
Additionally, the Open Group will remove all of our ATCs (Accredited Training
Centers) and Affiliates from the Accreditation Register.
We do not knowingly
collect personal information from individuals under the age of 16. If you are
under the age of 16, please refrain from submitting any personal information
through our websites or Service(s). We strongly advise parents and legal
guardians to monitor their children's internet activities and guide them in
adhering to this Policy by instructing them not to disclose personal
information through our Service(s) or Websites without proper permission. If
you have reason to believe that a child under the age of 16 has provided
personal information to us through our websites or Service(s), please contact
us immediately. We will make every effort to promptly delete such information
and terminate the child's account from our databases.
notice. Any updates will be posted as a notification on the main page of our
Site, accompanied by a revised updated date at the bottom of the page. We
encourage users to regularly check this page for any modifications, in order to
stay informed about the measures we take to safeguard the personal information
acknowledge and agree that it is your responsibility to periodically review
use our Websites or the Service(s) after any amendment, modification, or change
to this Policy has been posted, you indicate your acceptance of the revised
Policy. If you do not agree to the terms of this Policy or any modified version
of it, you have the option to discontinue the use of our Websites or
If you have a complaint regarding data privacy,
you may contact our Grievance Officer at the details provided below, who is
responsible for redressing your grievances: